Clear terms
Condition wording is meaningful only when it describes the exact offered unit and the evidence behind it.
Factory new means an unused product supplied through a traceable source. Manufacturer warranty is included only when confirmed. New surplus means unused excess or legacy stock; packaging, age, storage history, and factory warranty can differ.
Refurbished equipment has been opened or used and then inspected, repaired or reconditioned where needed, and tested under a stated process. Used or tested-used equipment has a stated inspection scope without implying remanufacture.
Repair covers evaluation and work on the buyer's own unit under a separate service quote. Exchange supplies a replacement against return of an eligible core under stated deadlines and charges. These routes are offered only when a qualified provider is confirmed.
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